Thermo Fisher Hiring Customer Service Jobs in Bengalore – Apply Now | 4 LPA*

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About Thermo Fisher

Thermo Fisher Scientific Inc., a global leader in scientific support with approximately $40 billion in annual revenue, works with one mission: to create a safer, cleaner and healthier world. We help our clients advance life sciences research, solve complex analytical challenges, enhance laboratory productivity, improve patient health through diagnostics, and innovate transformative therapies that have a positive impact on lives.

Thermo Fisher Scientific provides pharmaceutical services and advanced technology through its market-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD. With a global workforce of more than 100,000, we are committed to driving innovation and providing worldwide support to our clients. To learn more, visit www.thermofisher.com.

Job Description : Customer Service Jobs in Bengalore

• Location : Bangalore, Karnataka, India
• Job Type : Full-time
• Category : Customer & Technical Support
• Work Schedule : Standard (Monday to Friday)
• Environment : Office

The Customer Support Center (CSC) at Thermo Fisher Scientific plays a vital role, dedicated to providing excellent customer service. Aligned with our Product Leadership strategy, the CSC is aimed at meeting customer needs with efficiency and affection, and always makes their satisfaction a priority.

Bangalore Customer Support Center (CSC) is a highly dedicated team working 24×7, providing support to North America, EMEA, and APJ regions. Processing more than 60,000 requests each month, this team makes a vital contribution to our global success. Working in multiple shifts, Bangalore CSC maintains our dedication to quality and innovation, and ensures smooth and efficient operations across the world.

Job Responsibilities

• Order Management : Manage and process client orders in assigned regions quickly and accurately using appropriate tools and applications. Ensure correct data entry and strict adherence to organizational standards and procedures in order processing.
• Compliance with Standards : Ensure strict adherence to internal and external norms, regulations, and system specifications. Pay attention to every little detail to ensure full compliance with service-level agreements (SLAs) and performance KPIs.
• Meeting Turnaround Times : Strive to process orders within daily turnaround time (TAT) limits so that order management tasks can be completed successfully and on time.
• Proactive Issue Resolution : Identify any issues that could disrupt business operations and, together with leaders and team members, implement solutions to resolve them quickly.
• Performance Metrics : Always strive to meet or exceed the organization’s performance objectives so that goals can be achieved through dedication and effective execution.
• Team Collaboration : It’s important to promote a collaborative work environment to maintain productivity and achieve team goals. By sharing knowledge, expertise, and best practices, teams can improve customer satisfaction, streamline workflows, and drive continuous improvement in operations.

Skills & Qualifications

• A Bachelor’s degree in Arts, Science, Commerce, or Business Administration is preferred.
• Relevant experience of 0-2 years in customer service or order management roles.
• Strong digital literacy, including proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Excellent verbal and written communication skills to effectively interact with customers and colleagues.
• Strong interpersonal skills to foster positive relationships with clients and team members.
• A high level of accuracy to ensure all tasks are completed to the required standard.
• Ability to process large volumes of data while maintaining consistency and precision.
• Ability to work efficiently in a fast-paced environment and meet tight deadlines.
• Strong organizational skills to manage multiple tasks effectively.
• Willingness to work in night shifts or other non-standard schedules as required by the business.

Why Join Thermo Fisher Scientific?

Thermo Fisher Scientific is not just a workplace it’s a community connected by a common purpose. By being part of our team, you’ll have the opportunity to work towards a meaningful mission, where your hard work directly helps make the world safer, cleaner, and healthier. We prioritize professional growth, with ample opportunities for advancement and invest in training and development. Our inclusive workplace promotes creativity and collaboration, where diverse perspectives are valued. You’ll be part of a supportive culture that fosters mutual success and encourages teamwork to achieve shared goals.

How to Apply for Job

To apply for this Customer Service Representative I, interested candidates must follow the procedure outlined below :

Click on the “Apply Here” button provided below. You will be redirected to the application page.

1. Fill in the application form with all the necessary details.
2. Submit all relevant documents, if required.
3. Make sure that all the details entered are correct.
4. Submit the application form & wait for the company’s revert.

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